Agent Barn refund policy

This Refund Policy applies to purchases from UAB "Taikomasis dirbtinis intelektas" ("AAI Labs", "we") for Agent Barn. It forms part of our Terms of Service. Nothing in it limits rights you have under mandatory consumer law.

1. Personal Agent subscription

• First 14 days. If you are not satisfied, ask for a refund within 14 days of your first subscription payment and we will refund it in full. This applies once per customer.
• Renewals. You can cancel at any time, and the cancellation takes effect at the end of the current billing month. We do not refund partial months after a renewal. If you contact us within 48 hours of an unwanted renewal and have not used the agent since, we will refund that renewal.
• Usage allowance. The model-usage allowance included each month is part of the subscription price. Unused allowance is not refunded and does not carry over.

2. Supervised Pilots

• Before kick-off. If you cancel before the pilot's agreed kick-off session, we refund the full fee.
• After kick-off. If you cancel after kick-off, we refund the fee for each full week of the eight-week pilot not yet started on the date you notify us. Work completed up to that date is handed over to you.
• If we cannot deliver. If we cannot deliver the agreed scope for reasons within our control, you may choose a full refund, or a refund for the undelivered weeks plus the work completed so far.
• Delays caused by missing access, input or decisions on your side do not entitle you to a refund. We will work with you to reschedule.

A written statement of work may set different refund terms for a pilot. If it does, those terms apply.

3. Model usage

Model inference is passed through to third-party model providers when it is used, so usage charges are not refundable. If you were charged for usage because of an error on our side, such as incorrect metering or a platform fault, we will correct the charge and refund or credit the difference.

4. Agent Barn Cloud and the open-source software

Agent Barn Cloud is currently free of charge, so there is nothing to refund. When paid Cloud plans are introduced, their refund terms will be added here before anyone is charged. The open-source software is free to use under the Apache License 2.0.

5. Consumer right of withdrawal

If you buy as a consumer in the European Union, you normally have 14 days to withdraw from a contract for digital services. If you ask the Personal Agent to start working during those 14 days, you agree that the service begins immediately. If you then withdraw, you pay only for the service provided up to that point. The 14-day refund in Section 1 is at least as generous as this right, so you can simply use it.

6. How to request a refund

Email [email protected] from the address linked to your account or invoice. Include the date of the payment and the Service it was for. We confirm eligibility within 5 business days. Approved refunds are issued to the original payment method, or by bank transfer for invoiced payments, within 14 days of approval. Your bank or card issuer may take a few more days to show the refund.

Please contact us before opening a chargeback with your bank. Most issues are quicker to fix directly. While a chargeback is open, we may suspend the Service it relates to.

7. Changes

We may update this policy. The version in force on the date of your payment applies to that payment.